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Roaming & Making Calls
What is roaming?
When you take your mobile phone abroad, your phone "roams" onto overseas
mobile networks. This enables you to continue using your mobile almost as you would
in the UK, but with your existing operator there can be significant extra costs
for calls, voicemail and all your customer services. When you move between countries,
WorldSIM™ will move seamlessly with you, picking up a new network as soon
as you arrive in a new destination, enabling you to make cheap calls the moment
you step off the plane.
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Where can I use WorldSIM™?
You can use your Multi IMSI WorldSIM™ in over 200 countries
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How do I use my WorldSIM™ without changing my existing mobile number?
- Give friends, family, and colleagues your new number to use whilst you are abroad,
AND/OR
- Leave a voicemail on your existing phone number giving callers your World SIM number
to contact you on, AND/OR
- Simply forward your calls from your existing mobile to your WorldSIM number (please
note that call diversion does normally attract a small service charge from your
existing service provider. You should check this with them. However it should still
work out cheaper than receiving a call on your normal mobile number while abroad.)
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How do I make a call ?
WorldSIM works just like a normal SIM card with one small difference when
making a call. WorldSIM uses call-back technology to ensure you get the lowest rates.
With WorldSIM, you dial your number as normal always using the full country code.
However, instead of getting directly through to the person you are calling, there
will be a brief 'call back' between dialling the number and being connected. A few
seconds after making your call, your mobile phone will ring. Answer the call, and
your call will be connected. to the party you are calling.
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Dial the number including the full international dialling code followed by the # symbol ie. +447624139363#
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You will see a "Please Wait" message. The phone will then disconnect.
Please note that different phones will display varied messages. Some may even say
“call failed”, “call rejected”, or “sending a request”.
These are all a normal feature.
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Please wait. Within a few seconds you will receive a ‘callback' and your phone
will ring.
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Answer the call and you will hear a message saying your call is being connected.
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You will be connected to the person you are calling
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How do I receive a call?
Receiving a call on WorldSIM is the same as receiving a call on a normal
SIM.
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How do I configure my phone for prepaid data?
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Can I use WorldSIM in Japan & South Korea?
Yes, WorldSIM works in Japan. However, to use WorldSIM in Japan requires
a 3GSM (or 3G) mobile phone that supports WCDMA 2100.
This is still a GSM phone, however it is using 3rd generation technology which is
deployed in Japan. There are 2 different 3G standards presently in use.
To ensure that you have the correct phone for roaming in Japan, it is advisable
that you check with either your current network operator, or preferably refer to
their mobile’s handbook to determine whether or not it is WCDMA 2100 compatible.
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I get an error message when I make a call
This is a normal feature of a WorldSIM sim card. WorldSIM uses call-back
technology to ensure you get the lowest rates. When you dial your number, instead
of getting directly through to the person you are calling, there will be a brief
'call back' between dialling the number and being connected. During the brief period,
your phone will display a "Please Wait" message. Different phones will
display varied messages. Some may even say "call failed", "call rejected",
or "sending a request".
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I do not receive a call back when I make a call
If you do not receive a call back, this may mean that your handset is not compatible for using the normal dialling method. However, you can still use it to make cheap calls using WorldSIM. Diall your number as normal and then add a # at the end of the number and then press dial. e.g. +442088192550#
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How much does it cost to call a WorldSIM number?
Your WorldSIM number is a UK mobile number. From most fixed lines it ought
to be charged as a call to a mobile phone or less. Mobile networks may levy different
charges. Please check with your service provider about their charges
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How do I check my credit balance and view my call history?
You can always check the credit balance on your phone by dialling 187.
To view your call history, simply
log onto your account
at
www.worldsim.com
from
anywhere in the world. Your call history is real-time hence no need to wait hours
or days to view your call details and costs.
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How do I top up my WorldSIM?
Click here
to see how to top up your WorldSIM from anywhere in the world
at any time.
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How long does my WorldSIM last?
Any unused credit will not expire as long as your sim is active. This includes any free starter credit that comes with your WorldSIM.
The actual WorldSIM sim card will be active as long as you want it to. However all sims will be subject to a monthly recurring charge (MRC) of £1.00 to keep the sim card active. The sim card will not expire as long as the MRC is paid. This amount will automatically be deducted from your balance. Please note that the MRC replaces the previous annual renewal charge of £12.50 which will no longer apply.
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How do I quickly transfer all my phone numbers from my existing mobile phone
to the mobile I bought with worldSIM?
Use a SIM Bank to transfer your contacts from your current sim to a WorldSIM™
at the touch of a button.
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How do I use the cheap call forwarding facility to call anywhere in the world
without incurring any WorldSIM charges?
To use WorldSIM’s cheap call forwarding facility to call abroad, you need
to forward your WorldSIM number to the number abroad that you wish to call. Then
simply call your WorldSIM number and you will be put through to the number abroad
that you wish to call. Costs for calling your own WorldSIM number will be dependant
on how you are dialing. Your WorldSIM number is a UK mobile number. From most fixed
lines it ought to be charged as a call to a mobile phone or less. Mobile networks
may levy different charges. Please check with your service provider about their
charges. The approximates costs of calling a WorldSIM number using some popular
providers are as follows; BT landline: 12.5p peak, 4p weekend; UK mobile cross network
minutes; Free (on some mobile providers – please check with your provider)
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How do I get Free roaming in Canada?
When in Canada to receive your calls for FREE you need to do the following.
If you are on 'Global Profile' – make sure you connect to the 'Bell Mobility' network.
You will need to have a 3G handset for this. If you don't have a 3G phone,
change your profile to 'USA Profile' – Then make sure you manually select the 'Rogers'
network. This will also allow you to receive calls for FREE.
Please kindly note calls will only be FREE if received on the UK number.
Calls received on the US number will be charged at $0.25c per min.
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How do I receive FREE calls in the USA?
When you arrive in the USA, power up your phone and a menu should pop up on the screen. Kindly select 'USA profile' –
On some handsets, you may need to restart your phone for the profile to become active.
If you remain on the 'Global Profile', which is the default sim profile,
you will still be able to receive and make calls, but this will not be free.
Calls will be charged according to Zone 5 pricing. To receive calls FREE and make calls at
Zone 1 pricing please make sure you are roaming on the USA profile.
Please kindly note calls will only be FREE if received on the UK number.
Calls received on the US number will be charged at $0.25c per min.
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Phone Compatibility
Can I use WorldSIM™ in any phone?
WorldSIM™ is compatible with the majority of phones bought in the
last four years, however your phone has to be unlocked to use WorldSIM™.
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Will WorldSIM™ work with my phone?
WorldSIM™ is compatible with most mobile phones and will work if they are
unlocked.
To see which handsets are compatible,
Click here.
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Is my mobile phone unlocked?
To find out whether your phone is unlocked, insert a SIM card from a different
network into your phone. If it operates normally, it is unlocked. If not, you can
ask your operator for an 'unlock code' which it is obliged to give you, though conditions
and charges may apply. Alternatively you can unlock it yourself by taking your phone
to an independent phone shop or by trying one of the independant unlocking websites.
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Purchasing & Delivery
How much does a WorldSIM™ sim card cost?
A WorldSIM costs £39.99 and comes with £10 of call credit.
Buy it now..
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How much are the delivery charges for a WorldSIM™ SIM card?
Please see here for our
delivery charges.
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Features
Does WorldSIM have a voicemail service?
WorldSIM comes with a full voicemail service. To activate your Voicemail
dial 122, to deactivate dial 123 and to retrieve Voicemail simply dial 121.
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Can I use conference calling with WorldSIM?
Yes you can. You can initiate a conference call using either a web-browser
or a mobile phone equipped with text messaging (SMS).
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Setting up a conference call online
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Log on
to your WorldSIM online management account
- Click on XXXX
- Enter the phone number for everyone you wish to conference in, or do so by selecting
contacts from your personal phone directory. Highlight those individuals you wish
to call / conference call. Then click the “dial” icon
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Setting up a conference call through your phone
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To add a party to call, simply dial # * 3.
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You will hear a voice prompt.
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Dial the number you want with "#" at the end. Within moments, that person
will be added to your conference call.
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Repeat this sequence to add additional parties to the conference.
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What are other quick access codes I can use with WorldSIM?
102 +(Number) – Forwarding ON
103 Forwarding Off
121 Voicemail Retrieval
122 Voicemail ON
123 Voicemail Off
125 Check status of features
154 Customer Service
187 Account Balance
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Cannot receive calls?
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Check to make sure your SIM card is properly installed.
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Make sure you are getting a signal.
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If there is no coverage (network not available) yet you know mobile services exists in the area, it is possible that WorldSIM does not have roaming agreements in that country. Please check our website for our full coverage list. Click here to see our list of Roaming Partners.
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Make sure you have credit in your account. Please note a positive credit balance is always required in your account at all times to keep your sim active even to receive inbound calls in free roaming countries.
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Cannot make calls?
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Check to make sure your SIM card is properly installed.
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Make sure you are getting a signal.
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If there is no coverage (network not available) yet you know mobile services exists
in the area It’s possible that WorldSIM does not have roaming agreements in that
country. Check our list of Roaming Partners. If there is coverage in that country,
but ther service isn't working, try and change network operators where more than one
exists. See our list or Roaming Partners here.
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Make sure you have credit in your account allowing you to make calls or receive
calls Credit is required in your account to receive inbound calls for non free roaming
countries.
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Call quality issues
In the unusual event that the quality of your call is poor, ensure you
have a proper signal. If you have good signal the line may be at fault, please hang-up
and redial. If that does not resolve the problem please try changing mobile networks.
Refer to your handset manual for instructions to do this.
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How do I change 'Profiles'?
USA Profile - USA profile should be selected when roaming in the USA
Prime Profile – Should be selected when roaming in Italy
Global Profile – Should be selected in all other countries of the world.
Please note the default profile is the 'Global Profile'. On some handsets, after
changing profiles, you may need to restart your phone for the profile to become active.
It the menu doesn't appear upon powering up your handset, within your phone menu, look for a sub menu called 'SIM MENU'. On some handsets this may have another name. Once selected, choose the sub menu, 'Roaming Profiles'. Then the three profiles as describes above should appear and select accordingly.
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How do I find the SIM Menu?
The SIM Menu is an application which is available on the SIM. This is located in various places for different handsets, but is usually found in the Settings menu. To find the SIM Menu in specific handsets please see below;
iPhone
1. Tap Settings
2. Tap Phone
3. Tap SIM Applications
4. Select Location
Dial #988 on your phone. On most handsets this should take you straight to the SIM MENU
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Further Support
WorldSIM are committed to providing top quality Customer Support 7 days
a week. Please feel free to email
Support@worldsim.com
for a prompt polite response.
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